Shipping Liability

KrisTeas is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

 

KrisTeas is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

 

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required.

 

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).